Index
1
10-digit dialing. See ten-digit dialing
1-inch repair label, 560, See also labels
label orientation, 287
label printer, 287
label type and size, 288
number of copies, 287
number of copies for local workstation only, 287
options, 287
2
2-inch repair label, 560, See also labels
label orientation, 288
label printer, 288
label type and size, 289
number of copies, 289
number of copies for local workstaion only, 289
options, 288
3
3-inch repair label, 561, See also labels
label orientation, 290
label printer, 290
label type and size, 290
number of copies, 290
number of copies for local workstation only, 290
options, 289
A
Abandoned Repair Orders report, 480
Adobe Acrobat files
exporting to, 479
Adobe Acrobat Reader
installing, 44, 445
ADSL. See DSL
advertising methods
exporting, 618
importing, 577
Advertising Methods Listing report, 542
Aged Miscellaneous Receivables report, 510
Aged Receivables report, 511
Alpha39 bar codes. See Code 39 bar codes
approval/refusal methods
exporting, 619
importing, 577
Approval/Refusal Methods Listing report, 542
At Your Service Software
sending files to, 704
Audit Invoice Ledger for Balances report, 511
Audit Invoice Ledger for Missing Transactions report, 511
Audit Payment Ledger for Balances report, 511
Audit Payment Ledger for Missing Transactions report, 512
Average Repair Times and Charges report, 480
Average Repair Vendor Performance report, 481
Average Repair Vendor Times and Costs report, 482
aysrepairstat.txt file, 696
B
backups
Microsoft Access databases, before repairing with Database Repair Utility, 704
Microsoft Access databases, restoring automatically, 705
Microsoft Access databases, restoring manually, 706
bar code reader
selecting, 104
system requirements, 36
bar code types
Alpha39. See Code 39 bar codes
Code 3 of 9. See Code 39 bar codes
Code 3/9. See Code 39 bar codes
Code 39. See Code 39 bar codes
UPC. See UPC bar codes
USD-3. See Code 39 bar codes
USS Code 39. See Code 39 bar codes
bar coded reports by name
Customer Bar Code Listing, 545
Inventory Bar Code Listing, 501
Makes and Models Bar Code Listing, 547
Makes Bar Code Listing, 548
Package Codes Bar Code Listing, 548
Service Codes Bar Code Listing, 549
Vendor Bar Code Listing, 551
bar codes
adding to forms, 463
adding to labels, 564
adding to reports, 554
carriage return after scan, 104
definition, 716
printing, on 1-inch repair label, 560
printing, on 2-inch repair label, 560
printing, on 3-inch repair label, 561
printing, on customer repair invoice form, 255
printing, on repair assignment form, 245, 249
printing, on repair estimate form, 241
printing, on repair order form, 238
printing, on third-party billing repair invoice form, 259
working with, 104
batch
editing records, 609
printing forms, 461, 564
browse windows
selecting a form, 455, 461, 564
selecting a label, 561
Business Locations Address Listing report, 543
Business Locations Communication Listing report, 543
Business Locations Configuration Listing report, 543
business logo
adding to forms, 462
adding to labels, 564
adding to reports, 554
forms, 463
C
definition, 716
system requirements, 36
carriage return
after bar code scan, 104
definition, 716
exporting to comma-delimited files, 613
exporting to field-delimited files, 613
exporting to tab-delimited files, 614
importing from comma-delimited files, 572
importing from tab-delimited files, 572
cascading style sheets. See CSS
Categories Listing report, 544
Categorized Makes and Models Listing report, 544
Chinese
characters not encrypted, 659
language support, 149
attaching a file, 102, 116
attaching an Internet hyperlink, 102, 116
context menu, 116
copying formatted address to, 116, 117
copying to, 115
cutting to, 115
definition, 716
keystroke shortcuts, 117
overview, 115
pasting fax number to fax printer driver, 116, 295, 459, 478
pasting from, 116
Code 3 of 9 bar codes. See Code 39 bar codes
Code 3/9 bar codes. See Code 39 bar codes
Code 39 bar codes. See also bar codes
definition, 716
usage, 104
comma-delimited files
default export file format, 612
default import file format, 572
exporting to, 479, 612
importing from, 572
Completed Repair Orders report, 483
conditions
exporting, 619
importing, 578, 584
Conditions Listing report, 544
context menu
clipboard functions, 116
configuring Microsoft SQL Server database, 72, 74, 76
configuring MySQL database, 65, 67, 68
configuring ODBC DSN data source, 65, 67, 68, 72, 74, 76
default label printer, 287, 288, 290
default printer, 203, 236, 239, 244, 247, 250, 253, 256, 260, 263, 266, 269, 271, 274, 278, 281, 284, 663
definition, 716
installing from, 38
Internet connection options, 659
label printer settings, 563
label type and size, 288, 289, 290, 560, 561
modem settings, 659
printer settings, 458, 477
regional and language options, 148, 149
repairing program installation from, 42
uninstalling from, 42
copy. See clipboard
Credit Note Listing report, 512
credit notes
printing forms while saving, 456
Crystal Reports files
exporting to, 479
CSS
definition, 717
system requirements, 36
CSV files. See comma-delimited files
currency
dollar, 98
euro, 98
pound, 98
yen, 98
Custom Captions Listing report, 544
custom.txt file, 124
Customer Account Balances report, 512
Customer Address Listing report, 545
Customer Bar Code Listing report, 545
Customer Communication Listing report, 546
Customer Configuration Listing report, 546
Customer Contacts Listing report, 546
customer credit note form, 453, See also forms
customer repair invoice form, 451, See also forms
printing bar codes on, 255
customer sales invoice form, 452, See also forms
Customer Statements (Ledger) report, 513, See also statement form
Customer Statements (Open Item) report, 513, See also statement form
customers
exporting, 624
exporting contacts, 624
exporting with contacts, 628
importing, 586
importing contacts, 585
Customers Over Their Credit Limit report, 514
customizing
data exports, adding export options, 646
data exports, adding or removing fields, 645
data exports, after updating to a new version, 646
data exports, customized by At Your Service Software, 646
data exports, discussion, 645
data exports, for business-specific requirements, 646
data exports, naming exported file with a date stamp, 612
data exports, naming exported file with a time stamp, 612
data imports, adding or removing fields, 606
data imports, after updating to a new version, 606
data imports, customized by At Your Service Software, 606
data imports, discussion, 606
data imports, for business-specific requirements, 606
forms, adding a business logo, 462
forms, adding a digital photograph, 463
forms, adding a graphical letterhead, 462
forms, adding a textual letterhead, 462
forms, adding an electronic signature, 463
forms, adding bar codes, 463
forms, adding or removing fields, 463
forms, after updating to a new version, 465, 466
forms, customized by At Your Service Software, 466
forms, customizing yourself, 465
forms, discussion, 462
forms, for business-specific requirements, 463
forms, in another language, 463
labels, adding a business logo, 564
labels, adding a digital photograph, 564
labels, adding an electronic signature, 564
labels, adding bar codes, 564
labels, adding or removing fields, 564
labels, after updating to a new version, 565, 567
labels, customized by At Your Service Software, 566
labels, customizing yourself, 565
labels, discussion, 564
labels, for business-specific requirements, 565
labels, in another language, 565
reports, adding a business logo, 554
reports, adding a digital photograph, 554
reports, adding a graphical letterhead, 554
reports, adding a textual letterhead, 554
reports, adding an electronic signature, 554
reports, adding bar codes, 554
reports, adding or removing fields, 554
reports, adding report options, 555
reports, after updating to a new version, 465, 556, 557, 558, 566
reports, customized by At Your Service Software, 557
reports, customizing yourself, 556
reports, discussion, 554
reports, for business-specific requirements, 555
reports, in another language, 555
reports, sequential number series, 555
reports, updating the database, 555
cut. See clipboard
D
Daily Payment Summary by Entry Date report, 514
Daily Payment Summary by Transaction Date report, 515
Database Repair Utility
exiting, 703
installing, 702
main program window, 703
overview, 702
running, 702
uninstalling, 702
dates
naming exported file with a date stamp, 612
detail fields
adding to a data export, 645
adding to a form, 463
adding to a label, 564
adding to a report, 554
device driver. See drivers
dialog box. See dialog window
dialog window
definition, 717
e-mailing a form, 459
faxing a form, 458
optionally displaying before paying invoices, 113
optionally displaying before printing forms, 113
paying an invoice, 419, 420, 421, 422
printing a form, 457
printing a label, 562
viewing a form, 457
viewing a label, 562
digital photographs
adding to a form, 463
adding to a label, 564
adding to a reports, 554
display resolution. See resolution
dollar
currency support, 98
drivers
definition, 717
fax printers, default fax method, 297
fax printers, default settings, 477
fax printers, faxing forms, 459
fax printers, faxing reports, 477
fax printers, pasting a fax number, 116
fax printers, selecting, 297
fax printers, system requirements, 36
fax printers, technical overview, 295
label printers, default settings, 563
label printers, label type and size, 288, 289, 290, 560, 561
printers, default settings, 458
printers, paper bins, 203, 236, 239, 244, 247, 250, 253, 257, 260, 263, 266, 269, 271, 274, 278, 281, 284
DSL
definition, 717
sytem requirements, 36
DTD files. See XML files
E
electronic signatures
adding to a form, 463
adding to a label, 564
adding to a reports, 554
sending exported data, 617
e-mailing
forms, 459
reports, 478
data on repair status web site, 659, 694
definition, 717
exported data, 646
ftp user name and password, 646
Microsoft SQL server user name and password, 72, 74, 76
not Chinese and Japanese characters, 659
passwords, 96
euro
currency support, 98
exiting
Database Repair Utility, 703
Expired Warranty Cards report, 483
Expiring Warranty Cards report, 483
exporting
batch record editing, 609
categories, from ledgers, 643
categories, from main modules, 624
categories, from setup modules, 618
categories, from tools modules, 643
customizing, adding export options, 646
customizing, adding or removing fields, 645
customizing, by At Your Service Software, 646
customizing, discussion, 645
customizing, for business-specific requirements, 646
customizing, naming exported file with a date stamp, 612
customizing, naming exported file with a time stamp, 612
data, advertising methods, 618
data, approval/refusal methods, 619
data, conditions, 619
data, customer contacts, 624
data, customers, 624
data, customers with contacts, 628
data, fault codes, 619
data, inventory, 633
data, inventory ledger, 643, 644
data, makes and models, 620
data, repair steps, 621
data, serial number notices, 621
data, serialized inventory, 634
data, service codes, 636
data, shipping methods, 622
data, standard notes, 643
data, technicians, 622
data, vendor contacts, 636
data, vendors, 637
data, vendors with contacts, 639
data, warranty cards, 641
data, warranty plans, 623
destination, automatically opening exported file, 479
destination, sending via e-mail, 480, 617
destination, sending via MAPI, 480
destination, to disk, 479, 616
destination, to Microsft Exchange folder, 479
destination, uploading via FTP, 617
encrypted data, 646
format, supported formats, 612
format, to Adobe Acrobat file, 479
format, to comma-delimited file, 479, 612
format, to Crystal Reports file, 479
format, to field-delimited file, 613
format, to HTML files, 479
format, to Microsoft Excel file, 479, 614
format, to Microsoft Word file, 479
format, to ODBC, 479
format, to report definition file, 479
format, to rich text file, 479
format, to tab-delimited file, 479, 572, 614
format, to text file, 479
format, to XML file, 479, 615
format, to ZIP file, 612
forms, using Crystal Reports, 460
overview, 609
reports, using Crystal Reports, 478
selecting fields to export, 616
selecting module to export, by keyword, 611
selecting module to export, from alphabetized list, 609, 611
selecting module to export, from categorized list, 610
standard options, 612
whether to include file extension, 612
F
fault codes
exporting, 619
importing, 578
Fault Codes Analysis report, 484
Fault Codes Listing report, 547
fax printer drivers. See drivers
faxing
forms, 458
reports, 477
field-delimited files
exporting to, 613
files
sending to At Your Service Software, 704
forms. See also forms by type
customizing, adding a business logo, 462
customizing, adding a digital photograph, 463
customizing, adding a graphical letterhead, 462
customizing, adding a textual letterhead, 462
customizing, adding an electronic signature, 463
customizing, adding bar codes, 463
customizing, adding or removing fields, 463
customizing, after updating to a new version, 465, 466
customizing, by At Your Service Software, 466
customizing, discussion, 462
customizing, for business-specific requirements, 463
customizing, in another language, 463
customizing, yourself, 465
e-mailing, 459
exporting, using Crystal Reports, 460
faxing, 458
overview, 449
printing, 457
printing, batches, 461, 564
printing, number of copies, 457
printing, printer, 457
printing, printer options, 457
printing, while saving credit notes, 456
printing, while saving purchase orders, 456
printing, while saving repair orders, 456
printing, while saving sales invoices, 456
selecting, from a browse window, 455, 461, 564
selecting, from the file menu, 455
selecting, from the print button, 455
types, repair order, 449
viewing, 457
forms by type. See also forms
customer credit note, 453
customer repair invoice, 451
customer sales invoice, 452
purchase order, 454
purchase return, 454
purchase return packing slip, 455
repair assignment, 450
repair estimate, 450
repair invoice packing slip, 452
repair subcontract, 450
repair subcontract packing slip, 451
sales invoice packing slip, 453
statement, 454
third-party billing credit note, 453
third-party billing repair invoice, 452
third-party billing sales invoice, 453
FTP
exporting via, default parameters, 646
uploading exported data, 617
G
definition, 718
e-mail, 292
e-mail, for faxing via e-mail, 297
e-mail, for SMS via e-mail, 299
license required for Captaris RightFax, 295
H
help
on the web, 45
on-line, 45
program tips, 45
tool tips, 45
video tutorials, 45, 711, 715
HTM files. See HTML files
HTML files
exporting to, 479
I
importing
categories, from main modules, 584
categories, from setup modules, 577
categories, from tools modules, 605
customizing, adding or removing fields, 606
customizing, by At Your Service Software, 606
customizing, discussion, 606
customizing, for business-specific requirements, 606
data, advertising methods, 577
data, approval/refusal methods, 577
data, conditions, 578, 584
data, customer contacts, 585
data, customers, 586
data, fault codes, 578
data, inventory, 593
data, inventory serial numbers, 596
data, makes and models, 578
data, repair orders, 596
data, repair steps, 581
data, serial number notices, 581
data, service codes, 599
data, shipping methods, 582
data, standard notes, 605
data, technicians, 582
data, vendor contacts, 600
data, vendors, 600
data, warranty cards, 603
data, warranty plans, 583
field matching, automatic, 573
field matching, custom, 574
field matching, manual, 574
format, from comma-delimited file, 572
format, supported formats, 571
overview, 571
processing, 576
selecting a file, 571
standard options, 575
testing, 576
installing
Adobe Acrobat reader, 44, 445
At Your Service
license, 42
on a LAN, 38
on a WAN, 39
on a workstation, 38
service pack, 41
Database Repair Utility, 702
MDAC, 43
Microsoft Internet Explorer, 44
Microsoft SQL Server 2005 Express, 44
MySQL, 43
QuickBooks foundation classes, 44
inventory
exporting, 633
importing, 593
Inventory Bar Code Listing report, 501
inventory ledger
exporting, 643, 644
exporting data, 643
Inventory Ledger Listing report, 503
Inventory Listing report, 502
inventory serial numbers
importing, 596
Invoice Ledger Listing report, 516
J
Japanese
characters not encrypted, 659
language support, 149
K
keyboard wedge. See bar code reader
keyboard,clipboard shortcuts, 117
L
labels. See also labels by type
customizing, adding a business logo, 564
customizing, adding a digital photograph, 564
customizing, adding an electronic signature, 564
customizing, adding bar codes, 564
customizing, adding or removing fields, 564
customizing, after updating to a new version, 565, 567
customizing, by At Your Service Software, 566
customizing, discussion, 564
customizing, for business-specific requirements, 565
customizing, in another language, 565
overview, 560
printing, 562
printing, label orientation, 287, 288, 290
printing, label printer, 287, 288, 290, 563
printing, label type and size, 288, 289, 290
printing, number of copies, 287, 289, 290, 563
printing, number of copies for local workstation only, 287, 289, 290
printing, printer options, 563
printing, while saving repair orders, 562
selecting, from a browse window, 561
selecting, from the file menu, 561
selecting, from the print button, 561
viewing, 562
labels by type. See also labels
1-inch repair label, 560
2-inch repair label, 560
3-inch repair label, 561
language
forms in another language, 463
labels in another language, 565
reports in another language, 555
letterhead
adding to forms, 462
adding to reports, 554
forms, 463
textual, 463
license agreement, 11
line feed
definition, 718
exporting to comma-delimited files, 613
exporting to field-delimited files, 613
exporting to tab-delimited files, 614
importing from comma-delimited files, 572
importing from tab-delimited files, 572
M
main modules
exporting data, 624
importing data, 584
Make and Model Default Estimates report, 484
makes and models
exporting, 620
importing, 578
Makes and Models Bar Code Listing report, 547
Makes and Models Listing report, 548
Makes Bar Code Listing report, 548
Makes Listing report, 548
MAPI
definition, 719
e-mail, configuring, 293
e-mail, reply address for estimated notice, 460, 686
e-mail, reply address for repair status web site, 698
e-mail, selecting, 292
e-mail, technical overview, 291
e-mail, testing settings, 293
fax, configuring, 297
fax, selecting, 297
fax, supported servers, 295
sending a form or report, 480
SMS, selecting, 299
MDAC
installing, 43
Microsoft Access databases
backups, before repairing with Database Repair Utility, 704
repair, unsuccessful, 704
Microsoft Access databases
corruption, 702
repairing, with Database Repair Utility, 703
Microsoft Access databases
sending for manual repair, 704
Microsoft Access databases
backups, restoring automatically, 705
Microsoft Access databases
backups, restoring automatically, 705
Microsoft Access databases
backups, restoring manually, 706
Microsoft Excel files
exporting to, 479, 614
Microsoft Exchange
exporting to, 479
Microsoft Internet Explorer
installing, 44
Microsoft SQL Server 2005 Express
installing, 44
Microsoft Word files
exporting to, 479
Miscellaneous Customer Account Balances report, 516
MySQL
installing, 43
MySQL databases
e-mailing forms, 460
e-mailing reports, 478
faxing forms, 459
printing forms, 458
printing labels, 563
printing reports, 477
viewing forms, 457
viewing labels, 562
viewing reports, 476
N
definition, 719
editing custom dictionary file, 124
viewing log files, 657
O
ODBC
exporting to, 479
Outstanding Backordered Items report, 504
Outstanding Deadline Repairs reports, 485
Outstanding Ordered Items report, 504
Outstanding Purchase Orders report, 505
Outstanding Subcontracted Repairs report, 485
Outstanding Warranty Repairs report, 486
P
Package Codes Bar Code Listing report, 548
Package Codes Listing report, 548
packing slip
forms, purchase return packing slip, 455
forms, repair invoice packing slip, 452
forms, repair subcontract packing slip, 451
forms, sales invoice packing slip, 453
Part Fault Analysis report, 487
Parts Order Worksheet report, 505
Parts Usage report, 507
paste. See clipboard
Payment Ledger Listing report, 517
Payment Summary by Entry Date report, 518
Payment Summary by Transaction Date report, 518
PDF files. See Adobe Acrobat files
pound
currency support, 98
Prepayment Summary report, 519
printer drivers. See drivers
defintion, 720
printing
bar codes. See bar codes
forms, 457
labels, 562
reports, 476
Profit Summary by Category report, 519
Profit Summary by Customer report, 520
Profit Summary by Make report, 522
Profit Summary by Repair Vendor report, 523
Profit Summary by Technician report, 524
purchase order form, 454, See also forms
purchase orders
printing forms while saving, 456
purchase return form, 454, See also forms
purchase return packing slip form, 455, See also forms
Purchase Summary by Part report, 507
Purchase Summary by Vendor report, 508
Q
QuickBooks
QuickBooks foundation classes
installing, 44
R
registry. See Windows registry
repair
Microsoft Access databases, unsuccessful, 704
repair assignent form. See also forms
repair assignment form, 450
repair assignment form,printing bar codes on, 245, 249
Repair Completion Statistics report, 488
repair estimate form. See also forms
repair estimate form, 450
repair estimate form,printing bar codes on, 241
Repair Invoice Listing report, 525
repair invoice packing slip form. See also forms
repair invoice packing slip form, 452
Repair Knowledge Base report, 488
repair order form, 449, See also forms
repair order form,printing bar codes on, 238
repair orders
importing, 596
printing forms while saving, 456
printing labels while saving, 562
Repair Orders Awaiting Arrival or Dispatch report, 489
Repair Orders Awaiting Estimate report, 489
Repair Orders Awaiting Parts report, 489
Repair Orders Awaiting Repair or Repair In Process report, 490
Repair Orders Received report, 490
Repair Orders Refused by Technician report, 490
Repair Status Listing report, 490
Repair Status Summary report, 491
repair steps
exporting, 621
importing, 581
Repair Steps Listing report, 549
repair subcontract form. See also forms
repair subcontract form, 450
repair subcontract packing slip form. See also forms
repair subcontract packing slip form, 451
Repair Time Bottlenecks report, 491
Repair Vendor Costs report, 526
repairing
Microsoft Access database, with Database Repair Utility, 703
Repairs by Repair Vendors that were Re-Repaired report, 492
Repairs by Technicians that were Re-Repaired report, 493
Repairs that were Re-Repaired report, 494
Repeat Miscellaneous Customers report, 527
Repeat Repairs by Repair Vendors report, 496
Repeat Repairs by Technicians report, 497
Repeat Repairs report, 495
report definition files
exporting to, 479
reports. See also reports by name
categories, accounting reports, 510
categories, inventory reports, 501
categories, listing reports, 542
categories, repair reports, 480
categories, security reports, 553
context reports, 475
customizing, adding a business logo, 554
customizing, adding a digital photograph, 554
customizing, adding a graphical letterhead, 554
customizing, adding a textual letterhead, 554
customizing, adding an electronic signature, 554
customizing, adding bar codes, 554
customizing, adding or removing fields, 554
customizing, adding report options, 555
customizing, after updating to a new version, 465, 556, 557, 558, 566
customizing, by At Your Service Software, 557
customizing, discussion, 554
customizing, for business-specific requirements, 555
customizing, in another language, 555
customizing, sequential number series, 555
customizing, updating the database, 555
customizing, yourself, 556
e-mailing, 478
exporting, using Crystal Reports, 478
faxing, 477
overview, 473
printing, 476
printing, number of copies, 476
printing, page range, 476
printing, printer, 476
printing, printer options, 476
selecting, 473
selecting, by keyword, 475
selecting, from alphabetized list, 474
selecting, from categorized list, 474
selecting, from the reports menu, 475
viewing, 476
reports by name. See also reports
Abandoned Repair Orders, 480
Advertising Methods Listing, 542
Aged Miscellaneous Receivables, 510
Aged Receivables, 511
Approval/Refusal Methods Listing, 542
Audit Invoice Ledger for Balances, 511
Audit Invoice Ledger for Missing Transactions, 511
Audit Payment Ledger for Balances, 511
Audit Payment Ledger for Missing Transactions, 512
Average Repair Times and Charges, 480
Average Repair Vendor Performance, 481
Average Repair Vendor Times and Costs, 482
Business Locations Address Listing, 543
Business Locations Communication Listing, 543
Business Locations Configuration Listing, 543
Categories Listing, 544
Categorized Makes and Models Listing, 544
Completed Repair Orders, 483
Conditions Listing, 544
Credit Note Listing, 512
Custom Captions Listing, 544
Customer Account Balances, 512
Customer Address Listing, 545
Customer Bar Code Listing, 545
Customer Communication Listing, 546
Customer Configuration Listing, 546
Customer Contacts Listing, 546
Customer Statements (Ledger), 513
Customer Statements (Open Item), 513
Customers Over Their Credit Limit, 514
Daily Payment Summary by Entry Date, 514
Daily Payment Summary by Transaction Date, 515
Expired Warranty Cards, 483
Expiring Warranty Cards, 483
Fault Codes Analysis, 484
Fault Codes Listing, 547
Inventory Bar Code Listing, 501
Inventory Ledger Listing, 503
Inventory Listing, 502
Invoice Ledger Listing, 516
Make and Model Default Estimates, 484
Makes and Models Bar Code Listing, 547
Makes and Models Listing, 548
Makes Bar Code Listing, 548
Makes Listing, 548
Miscellaneous Customer Account Balances, 516
Outstanding Backordered Items, 504
Outstanding Deadline Repairs, 485
Outstanding Ordered Items, 504
Outstanding Purchase Orders, 505
Outstanding Subcontracted Repairs, 485
Outstanding Warranty Repairs, 486
Package Codes Bar Code Listing, 548
Package Codes Listing, 548
Part Fault Analysis, 487
Parts Order Worksheet, 505
Parts Usage, 507
Payment Ledger Listing, 517
Payment Summary by Entry Date, 518
Payment Summary by Transaction Date, 518
Prepayment Summary, 519
Profit Summary by Category, 519
Profit Summary by Customer, 520
Profit Summary by Make, 522
Profit Summary by Repair Vendor, 523
Profit Summary by Technician, 524
Purchase Summary by Part, 507
Purchase Summary by Vendor, 508
Repair Completion Statistics, 488
Repair Invoice Listing, 525
Repair Knowledge Base, 488
Repair Orders Awaiting Arrival or Dispatch, 489
Repair Orders Awaiting Estimate, 489
Repair Orders Awaiting Parts, 489
Repair Orders Awaiting Repair or Repair In Process, 490
Repair Orders Received, 490
Repair Orders Refused by Technician, 490
Repair Status Listing, 490
Repair Status Summary, 491
Repair Steps Listing, 549
Repair Time Bottlenecks, 491
Repair Vendor Costs, 526
Repairs by Repair Vendors that were Re-Repaired, 492
Repairs by Technicians that were Re-Repaired, 493
Repairs that were Re-Repaired, 494
Repeat Miscellaneous Customers, 527
Repeat Repairs, 495
Repeat Repairs by Repair Vendors, 496
Repeat Repairs by Technicians, 497
Revenue Sumamry by Technician, 538
Revenue Summary (Ledger), 527
Revenue Summary (Open Item), 527
Revenue Summary by Advertising Method, 528
Revenue Summary by Category, 529
Revenue Summary by City, 530
Revenue Summary by Country, 531
Revenue Summary by Customer (Ledger), 532
Revenue Summary by Customer (Open Item), 532
Revenue Summary by Fault Code, 533
Revenue Summary by Make, 534
Revenue Summary by Province/State, 535
Revenue Summary by Repair Vendor, 536
Revenue Summary by Service Code, 537
Sales Invoice Listing, 539
Serial Number Notice References, 497
Serial Number Notices Listing, 549
Serialized Inventory Listing, 509
Service Codes Analysis, 498
Service Codes Bar Code Listing, 549
Service Codes Listing, 550
Shipping Methods Listing, 550
Subcontracted Repair Orders Awaiting Estimate, 499
Taxes by Province/State (Ledger), 540
Taxes by Province/State (Open Item), 540
Technician Assignments, 499
Technician Commissions, 541
Technicians Listing, 550
Unapplied Credits, 542
User Security, 553
Users Listing, 553
Vendor Address Listing, 550
Vendor Bar Code Listing, 551
Vendor Communication Listing, 551
Vendor Configuration Listing, 552
Vendor Contacts Listing, 552
Warranty Cards Listing, 500
Warranty Plans Listing, 553
Warranty Repairs Listing, 501
resolution
display, definition, 720
display, system requirements, 36
display, toolbar button size, 310
picture files, business logo, 144
picture files, digital photograph, 103
Revenue Sumamry by Technician report, 538
Revenue Summary (Ledger) report, 527
Revenue Summary (Open Item) report, 527
Revenue Summary by Advertising Method report, 528
Revenue Summary by Category, 529
Revenue Summary by City report, 530
Revenue Summary by Country report, 531
Revenue Summary by Customer (Ledger) report, 532
Revenue Summary by Customer (Open Item) report, 532
Revenue Summary by Fault Code report, 533
Revenue Summary by Make report, 534
Revenue Summary by Province/State report, 535
Revenue Summary by Repair Vendor report, 536
Revenue Summary by Service Code report, 537
rich text format files
exporting to, 479
RTF files. See rich text format files
running
Database Repair Utility, 702
S
Sales Invoice Listing report, 539
sales invoice packing slip form, 453, See also forms
sales invoices
printing forms while saving, 456
Serial Number Notice References report, 497
serial number notices
exporting, 621
importing, 581
Serial Number Notices Listing report, 549
serialized inventory
exporting, 634
Serialized Inventory Listing report, 509
service codes
exporting, 636
importing, 599
Service Codes Analysis report, 498
Service Codes Bar Code Listing report, 549
Service Codes Listing report, 550
setup modules
exporting data, 618
importing data, 577
shipping methods
exporting, 622
importing, 582
Shipping Methods Listing report, 550
short message service. See SMS
SMS
configuring settings, 298
configuring settings in the Internet Utility, 662
definition, 721
disabling for individual customers, 329
discussion, 298
message length, 120, 686, 687, 688
prioritizing, 677, 678, 680, 681, 683, 684
responding to an estimated notice, 687
sending a message, 119
sending estimated notices, 678
sending overdue notices, 684
sending pickup notices, 681
sending to multiple numbers, 120
supported services, 298
system requirements, 36
technical overview, 298
spell check
dictionary, custom, 124
standard notes
exporting, 643
importing, 605
statement form, 454, See also customer statements (ledger) report, customer statements (open item) report, and forms
Subcontracted Repair Orders Awaiting Estimate report, 499
T
tab-delimited files
exporting to, 572, 614
tab-delimtied files
exporting to, 479
Taxes by Province/State (Ledger) report, 540
Taxes by Province/State (Open Item) report, 540
Technician Assignments report, 499
Technician Commissions report, 541
technicians
exporting, 622
importing, 582
Technicians Listing report, 550
ten-digit dialing
definition, 722
fax number formatting, 296
text messaging. See SMS
third-party billing credit note form, 453, See also forms
third-party billing repair invoice form. See also forms
third-party billing repair invoice form, 452
third-party billing repair invoice form,printing bar codes on, 259
third-party billing sales invoice form, 453, See also forms
time
naming exported file with a time stamp, 612
tools modules
exporting data, 643
importing data, 605
TTX files. See tab-delimited files
TXT files. See tab-delimited files, See field-delimited files, See comma-delimited files, See report definition files
custom dictionary file, 124
exporting to, 479
repair status data file, 696
U
Unapplied Credits report, 542
UNC. See universal naming convention
uniform resource identifier. See URL
uniform resource locator. See URL
uninstalling
At Your Service, 42
Database Repair Utility, 702
universal naming convention
definition, 722
path for daily backups, 61
path for data exports, 616
path for permanent digital photographs, 300
path for synchronization, 82, 664
path for temporary digital photographs, 300
path for timed backups, 60
universal product code. See UPC bar codes
UPC bar codes
definition, 722
reading, 104
upgrading
custom data exports, 646
custom data imports, 606
custom forms, 465, 466
custom labels, 565, 567
custom reports, 465, 556, 557, 558, 566
URI. See URL
URL
attaching an Internet hyperlink, 102, 116
definition, 722
USD-3 bar codes. See Code 39 bar codes
User Security report, 553
Users Listing report, 553
USS Code 39 bar codes. See Code 39 bar codes
V
Vendor Address Listing report, 550
Vendor Bar Code Listing report, 551
Vendor Communication Listing report, 551
Vendor Configuration Listing report, 552
Vendor Contacts Listing report, 552
vendors
exporting, 637
exporting contacts, 636
exporting with contacts, 639
importing, 600
importing contacts, 600
viewing
forms, 457
labels, 562
reports, 476
virtual private network. See VPN
definition, 723
Microsoft mail programs restricted because of, 292
repairing program installation after, 41
VPN
definition, 723
not recommended for direct connection, 39
synchronizing a mobile database across, 80, 663
W
WAN
definition, 723
installing At Your Service on, 39
optimizing for speed, 50
synchronizing a mobile database across, 80, 663
warranty cards
exporting, 641
importing, 603
Warranty Cards Listing report, 500
warranty plans
exporting, 623
importing, 583
Warranty Plans Listing report, 553
Warranty Repairs Listing report, 501
wide area network. See WAN
Windows clipboard. See clipboard
Windows control panel. See control panel
Windows Notepad. See Notepad
Windows registry
definition, 723
editing, 720
MAPI e-mail settings defaulted from, 293
SMTP e-mail settings defaulted from, 292, 294
uninstalling settings, 42
won
symbol in place of backslash character, 150
X
xDSL. See DSL
XLS files. See Microsoft Excel files
XLSB files. See Microsoft Excel files
XLX files. See Microsoft Excel files
XML files
definition, 723
exporting DTD files, 479
exporting to, 479, 615
exporting to .XLSX format, 614
Y
yen
currency support, 98
symbol in place of backslash character, 150
Z
ZIP files
definition, 723
exporting to, 612
exporting to .XLSX format, 614
installing custom forms, 466
installing custom labels, 567
installing custom reports, 558
saving a zipped backup, 59, 70, 78
Bar Code