On-line Repair Order Entry Overview
On-line repair order entry allows for entry of new repair orders via a website or e-mail interface. This would allow employees at remote kiosks, or the end customers themselves, to enter a repair order themselves through a simplified web site without having the entire At Your Service – Repair Centre program installed. Upon submitting a repair order from the web site, a new record would automatically be added in the main At Your Service database file, and the user would receive an e-mail reply containing their assigned repair order number and optionally a formatted copy of the repair order form. Two copies of the form would then be printed by the end user — one copy to keep, and one copy to ship to the repair centre along with the item being serviced or repaired.
The on-line repair order entry is a two-step process. First, the web site automatically generates a specially formatted e-mail message that is sent to a configured electronic mailbox. Second, the Internet Utility reads and processes the data contained in the formatted e-mail message. Therefore, the second step may also be used independently as an automated import process from any computer program that can prepare and send data as a formatted e-mail message.
NOTE On-line repair order entry is in beta testing and has not yet been officially released. This includes both the repair order entry web site generation, and the receiving of new repair orders via e-mail. On-line repair order entry will be available only for licensed users of version 2.7 and higher and will be licensed as an add-on module.
Setup Generate Repair Order Entry Web
Site