Repair Status Communication Options - Customer E-mail To Tab

The Customer E-mail To tab is for selecting to whom a customer notice is to be sent. The Customer E-mail To tab works in conjunction with the preceding and following tabs, the Customer Notice and Customer Forms to E-mail tabs.

Repair Status Communication Options - Customer E-mail To Tab Entry Fields

Field

Description

E-mail technician notice to

Check the box in front of each destination to which the customer notice is to be e-mailed as the main addressee.

Carbon copy technician notice to

Check the box in front of each destination to which the customer notice is to be e-mailed as a carbon copy.

Blind carbon copy technician notice to

Check the box in front of each destination to which the customer notice is to be e-mailed as a blind carbon copy.

Custom E-mail

Enter one or more e-mail addresses separated by semicolons (;), up to 200 characters. This field will be used if the Custom destination is selected (see below).

 

A destination may only be selected in one of the three fields. If a destination is already selected in one field then if it is selected in another field then it will automatically become deselected in the original field. The following table summarizes from where each of the selected destinations get their e-mail address(es).

E-mail Destinations for Custom Notices

E-mail Destination

AYS Data Field

Shipping Customer

The main e-mail address of the shipping customer account on the repair order (see Repair Order - Customer Tab). If there is not e-mail address on the repair order then the main e-mail address from the shipping customer account will be used (see Customer - Shipping Address Tab,

Shipping Customer Contacts

The e-mail addresses of all additional customer contacts attached to the shipping customer account on the repair order (see Customer - Contacts Tab).

Billing Customer

The main e-mail address of the biling customer account on the repair order (see Repair Order - Warranty Tab).

Billing Customer Contacts

The e-mail addresses of all additional customer contacts attached to the billing customer account on the repair order.

Reference 1

A valid e-mail address entered in the Reference 1 field on the repair order (see Repair Order - Item/Accessories Tab).

Reference 2

A valid e-mail address entered in the Reference 2 field on the repair order.

Reference 3

A valid e-mail address entered in the Reference 3 field on the repair order.

Reference 4

A valid e-mail address entered in the Reference 4 field on the repair order.

Custom

E-mail addresses entered in the Custom E-mail field of this module.

More:

Repair Status Communication Options - Customer Forms to E-mail Tab