1. When I am installing the program on a workstation or server with File Protection enabled I get a warning message saying that  the Windows installer service cannot update certain files because those files are protected by Windows (e.g. hhctrl.ocx or scrrun.dll). What should I do?

Click the OK button to ignore the warning message and continue with the install. The File Protection feature simply warns you when certain protected files on your system have a different revision number than the ones in the installation set. For further information, see Microsoft knowledge base article 222193.

2. I installed the program on a Windows 95 or Windows 98 First Edition operating system, however the program does not run. What should I do?

At Your Service is no longer officially supported on Window 95 or Windows 98 First Edition operating systems. We highly recommend that you upgrade to a newer operating system. However, the problem is likely that you do not have Microsoft Data Access Components installed, which is native to newer operating systems. Download and install MDAC 2.6 or higher before installing At Your Service.

1. My database is stored on a Windows NT/2000/XP/2003 or Novell file server. The program sometimes reports that the database may be corrupted and then automatically repairs itself, or the program reports that the database is locked. How can I prevent these problems?

Microsoft has reported a bug on these file servers that can cause locking, corruption or reports of corruption in Access databases. In most cases, the data in the database is not actually corrupted, but a flag indicates that corruption may have occurred. The problem is resolved by turning off Opportunistic Locking (oplocks) on the file server. On some operating systems the problem may also be resolved by installing the latest service packs. For further information and instructions, see Microsoft knowledge base articles 303519 (half way down the page) and 296264.