You may contact At Your Service Software, Inc. to receive a quote to customize existing reports, or to create new reports from scratch.
All original English-language report files are in the Print subfolder where At Your Service was installed (by default C:\Program Files\At Your Service\Print on 32-bit systems or C:\Program Files (x86)\At Your Service\Print on 64-bit systems). Similarly, the original English/French-language report files are in the PrintF subfolder, and the original English/Spanish-language report files are in the PrintS subfolder (see Language of Communication). However, before checking the standard subfolder for a report file in the configured language, At Your Service always first checks the Custom subfolder for a report file by the same name (by default C:\Program Files\At Your Service\Custom on 32-bit systems or C:\Program Files (x86)\At Your Service\Custom on 64-bit systems). Therefore, customized reports are typically sent as a self-installing zip file that will automatically copy the custom report files to the Custom subfolder.
New custom reports created by At Your Service Software, Inc. are typically configured to automatically appear in the main reports window (see Reports Window) and in report context menus (see Context Reports).
When updating to a new version of At Your Service with a new database structure (see Updating the Access Database Structure after a Program Upgrade, Updating the MySQL Database Structure after a Program Upgrade, and Updating the Microsoft SQL Server Database Structure after a Program Upgrade), all original report files will be overwritten, however the custom report files in the Custom subfolder will remain untouched. While the custom reports may still work, new features that have been added to the software (e.g. longer field widths) may not be available in your old report files. Therefore, you may need to contact At Your Service Software, Inc. to receive a quote to update your custom report files to the new database structure.
NOTE Support for custom programming is not included in any support contracts or support subscriptions (see License Agreement).