• The time spent by your staff phoning your customers is considerably reduced because status update notices and reports can be automatically sent to your customers via e-mail, fax, or text message
• The number of phone calls from your customers is considerably reduced because your customers can check status updates themselves on a web site, or they can receive regular update notices and reports via e-mail, fax, or text message
• When customers do phone, current status information can be pulled up in seconds with just a few keystrokes
• Data entry is accelerated by dozens of time-saving features that can be configured to automatically fill in important information as you type or user a bar-code scanner to enter information, such as looking up past history, recall notices, filling in automatic quotes, attaching service instructions and diagrams, etc.
• Many standard procedures can be processed as batches rather than having to update individual records
• A knowledge base of past repairs can be easily researched to quickly find past solutions to difficult repair problems
• Repair analysis reports assist in reducing bottlenecks in your repair process and reducing the number of repeat repairs
• Repair and financial statistics and patterns are instantly available to assist in quickly making accurate estimates based on past history
• Invoices and payments can be exported directly into QuickBooks accounting software thereby eliminating the need to re-enter accounting data
• All forms and reports can be e-mailed or faxed directly from within the software, thereby eliminating the need to print them first
• All of the time savings outlined in the previous section directly result in related cost savings
• Our plain paper system eliminates the need for costly pre-printed forms; it allows faxing directly from within the program, thereby eliminating the wasted paper used when they are printed first; and it minimizes the number of printers needed
• Bookkeeping and accounting expenses are considerably reduced since many financial reports are automatically generated
• Business revenues and profits can be analyzed based on groupings such as makes and models being serviced or repaired, advertising methods, geographic regions, etc. in order to help you make wise financial decisions
• Purchase statistics and patterns can assist you in arranging discounts with vendors
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