To start an X-Charge debit card purchase transaction, begin by opening either the individual payment window or the batch payments window (see Paying Individual Invoices, and Paying Batches of Invoices).
Enter a payment amount greater than 0.00 in the Amount to Pay field, select Debit Card from the Payment Method field, and optionally enter reference information in the Reference field. Click the Debit Card button to open the X-Charge transaction window.
Optionally enter the amount of cash back that the customer has requested as part of the debit transaction, swipe the debit card through your card reader, and either click the Process button or press the F12 key to begin processing. You will be prompted to have the customer enter their personal identification number (PIN) using a PINpad entry device. The cash back option is not available when paying from the batch payments window.
If the transaction is approved then a debit card payment record will be automatically added to the At Your Service database with the sum of the base amount and the cash back amount and the current date. In Canada only, a six-digit authorization number returned by the bank will be appended to the end of any previously entered payment reference. If a cash back amount was entered then a negative cash payment record will also be added to the At Your Service database with the cash back amount, the current date, and the phrase “Cash Back” as the payment reference.
If the transaction is declined then the reason will be displayed so that appropriate action can be taken.