Repair Time Bottlenecks

This report is an analysis of bottlenecks in the repair process over a specified period of time (see Repair Orders/Invoices). This analysis focuses on which steps in the repair process could have their efficiency improved. In order for the statistics to be accurate, only records with valid data are included in the analysis (see below). It is printed in landscape orientation.

Report totals include mean average times moving between steps of the repair process, as well the percentage of bottlenecks associated with each step. The report may be sorted by repair order number, make and model, estimating technician, or repair technician. And it may be filtered by make, model, estimating technician, and repair technician.

Report Option Fields

Field		Description
Make	Enter or select the make for which to generate the report or leave blank for all makes.
Model	Enter or select the model for which to generate the report or leave blank for all models.
Estimated By	Enter or select the estimating technician for which to generate the report or leave blank for all technicians. This report option is not available in the Retail SQL and Retail editions.
Repaired By	Enter or select the repair technician for which to generate the report or leave blank for all technicians. This report option is not available in the Retail SQL and Retail editions.
Start Date	Enter or select the starting date for records to include on the report or leave blank for all records before the ending date. The start of the date range is based on the received date.
End Date	Enter or select the ending date for records to include on the report or leave blank for all records after the starting date. The end of the date range is based on the repair completed date.
Sort by	Select the desired sort order. In the Retail SQL and Retail editions, select to sort either by repair order number (the system default), or by make and model. In all other editions select to sort either by repair order number (the system default), by make and model, by estimating technician, or by repair technician.

 

Repair invoices with a repair status equivalent to either “(Repaired) Awaiting Shipment from Repair Vendor”, “(Repaired) Awaiting Pickup by/Shipment to Customer”, or “(Repaired) Returned to Customer” are included on the report (see Repair Invoice     Statuses). Further, the repair completed date must be greater than or equal to the estimate approved date, which in turn must be greater than or equal to the estimate sent date, which in turn must be greater than or equal to the estimate prepared date, and which again in turn must be greater than or equal to the received date. If any of the above conditions are not met then the repair invoice will not be included on the report.

The bottleneck period for each repair invoice is highlighted with shading.

The Estimating Technician and Repair Technician columns are not available in the Retail SQL and Retail editions.

More:

Repairs by Repair Vendors that were Re-Repaired