Installing on a Wide Area Network
It is not recommended that the program be run remotely across a virtual private network (VPN) with the exception of synchronizing repair mobile edition databases (see Working With Mobile Edition Databases, and Mobile Synchronization). An absolute minimum network connection speed of 10 Mbps is required for network data transfer, with a recommended connection speed of 100 Mbps or higher (see System Requirements, and Optimizing a Network for Speed), and current VPN connection speeds are typically much slower. Further, since remote connections are less stable, dropped connections increase the potential for Microsoft Access database corruption and data loss.
Instead, it is recommended that terminal services be used for remote connections, such as Microsoft Windows Server Terminal Services or Citrix Presentation Server. With terminal services, individual sessions of the program run right on the server for each remotely connected user so the program runs at the same speed as if the user was working right on the server as a workstation. Only the screen updates and mouse and keyboard movements are communicated back and forth across the network. Further, if the remote connection is dropped then the program still continues to run on the server. As soon as the remote user reconnects then they may continue working where they left off.
Execute the following steps to install At Your Service for multiple users on a wide area network:
1. Install the program for all users on the local area network (see Installing on a Local Area Network).
2. Install the program once on the terminal services server (see Installing on a Workstation).
3. For
each remote user, log on to the terminal services server, run At Your Service
(see Running the Program), select File
Open Database from
the main program menu and navigate to the shared network folder or the SQL server to find and open the database (see Opening an Existing Access
Database, Opening an Existing
MySQL Database, or Opening an Existing
Microsoft SQL Server Database).
Users on the local area network may optionally be configured to run the program via terminal services like the remote users.
NOTE While At Your Service Software, Inc. is providing a limited amount of technical information here to assist you in setting up your network and communications systems, it is ultimately the responsibility of you and your company to work along with your network technicians and consultants to evaluate, select, install, test, and maintain these systems.
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