Average Repair Vendor Performance

This report is a statistical analysis of the overall average repair times and costs for each repair vendor over a specified period of time (see Vendors, and Repair Orders/Invoices). In order for the statistics to be accurate, only records with valid data are included in the analysis (see below).

Report totals include the number of different repair vendors, the total number of repair invoices, the average number of days from receipt of an item until the estimate has been prepared, the average number of days from receipt of an item until the servicing or repair is completed, the average parts charge, and the average labour charge. The report may be sorted by repair vendor account number, by repair vendor name, by average repair time, or by average repair cost. And it may be filtered by repair vendor, warranty plan, and business location.

Report Option Fields

Field	Description
Vendor	Enter an assigned repair vendor account number for which to generate the report, 0 for miscellaneous vendor accounts, or leave blank for all vendors. Optionally, select the repair vendor name for which to generate the report.
Warranty Plan	Enter or select the warranty plan for which to generate the report or leave blank for all warranty plans.
Bus. Location	Enter or select the business location for which to generate the report or leave blank for all business locations. This report option is not available in the Repair Lite and Repair Micro editions.
Date Range	Enter or select the starting date for records to include on the report or leave blank for all records before the ending date. Also enter or select the ending date for records to include on the report or leave blank for all records after the starting date. The date range is based on the repair completed date.
Sort by	Select the desired sort order, either by vendor account number, by vendor name (the system default), by average repair time, or by average repair cost.

 

Repair invoices that have been subcontracted to a third-party repair vendor and that have a repair status equivalent to either “(Repaired) Awaiting Shipment from Repair Vendor”, “(Repaired) Awaiting Pickup by/Shipment to Customer”, or “(Repaired) Returned to Customer” are included on the report (see Repair Invoice       Statuses). Further, if a received from repair vendor date has been entered then the received from repair vendor date must be greater than or equal to the estimate prepared date, which in turn must be greater than or equal to the received date, or the repair invoice will not be included on the report. If no received from repair vendor date has been entered then the repair completed date must be greater than or equal to the estimate prepared date, which in turn must be greater than or equal to the received date.

The Estimated Days column is determined by calculating the mean average of the number of days difference between the received date and the estimate prepared date. The Received Days column is determined by calculating the mean average of the number of days difference between the received date and the received from repair vendor date if available (or the repair completed date if not available).

This report is available only for licensed users of version 2.1 and higher.

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Average Repair Vendor Times and Costs