Section 12:
Internet
Utility
Section Contents
Getting Started PAGEREF _Toc200784057 \h 632
Installing the Internet Utility as a System Tray Application 632
Installing the Internet Utility as a Server Service 632
Internet Utility Licensing 633
Running the Internet Utility 633
Accepting the License Agreement 633
Main Internet Utility Program Window 634
Minimizing the Internet Utility to the System Tray 635
Exiting the Internet Utility 635
Starting and Stopping Logging 636
Communication Options Overview 637
Communication Options - Proxy Tab 638
Technical Overview of Proxy Servers 638
Configuring Proxy Settings 638
Communication Options - FTP Tab 639
Communication Options - POP3 Tab 641
Technical Overview of POP3 Mail Servers 641
Communication Options - E-mail Tab 642
Configuring MAPI E-mail Settings 642
Communication Options - Fax Tab 643
Communication Options - SMS Text Messaging Tab 643
Communication Options - Printer Tab 643
Mobile Synchronization Overview 643
Setup Mobile Synchronization 644
Processing Mobile Synchronization 645
Importing Synchronization Files From Mobile Workstations 645
Exporting Synchronization Files to Mobile Workstations 648
On-line Repair Order Entry 649
On-line Repair Order Entry Overview 649
Setup Generate Repair Order Entry Web Site 649
Setup Generate Repair Order Entry Web Site - General Tab 650
Setup Generate Repair Order Entry Web Site - Logo Tab 650
Processing Generate Repair Order Entry Web Site 651
Setup Receive New Repair Orders 651
Setup Receive New Repair Orders - General Tab 651
Setup Receive New Repair Orders - E-mail Settings Tab 652
Processing Receive New Repair Orders 653
Creating the New Repair Order 655
Notifying the Repair Centre 656
Repair Status Notices Overview 657
Setup Send Repair Status Notices - Estimated Notice 657
Estimated Notice - Status Updates via E-mail Tab 658
Estimated Notice - Status Updates via Fax Tab 659
Estimated Notice - Status Updates via SMS Text Messaging Tab 659
Setup Send Repair Status Notices – Pickup Notice 660
Pickup Notice - Status Updates via E-mail Tab 661
Pickup Notice - Status Updates via Fax Tab 662
Pickup Notice - Status Updates via SMS Text Messaging Tab 663
Setup Send Repair Status Notices – Overdue Notice 663
Overdue Notice - Status Updates via E-mail Tab 664
Overdue Notice - Status Updates via Fax Tab 665
Overdue Notice - Status Updates via SMS Text Messaging Tab 666
Processing Send Repair Status Notices 667
Responding to an Estimated Notice 668
Repair Status Listing Reports 670
Repair Status Listing Reports Overview 670
Setup Send Repair Status Listing Reports 670
Repair Status Listing Reports - Status Reports via E-mail Tab 671
Repair Status Listing Reports - Status Reports via Fax Tab 671
Processing Send Repair Status Listing Reports 672
Sending Repair Status Listing Reports 672
Responding to a Repair Status Listing Report 673
Repair Status Web Site Overview 673
Setup Generate Repair Status Web Site 674
Setup Generate Repair Status Web Site - General Tab 674
Setup Generate Repair Status Web Site - Logo Tab 674
Processing Generate Repair Status Web Site 675
Uploading a Repair Status Web Site 675
Uploading a Repair Status Data File 676
Using the Repair Status Web Site 678
Responding to an Estimate Approval/Refusal from the Repair Status Web Site 680
Getting Started