What’s New

The following new features are currently in development:

• Include a company logo, signature, and legal notice on email and fax messages
• Support for QuickBooks online edition
• Sales quotes and sales invoices statuses
• Inventory labels
• Quick parts order off of a repair order
• Support for Office 365 OAuth
• Sending messages to WhatsApp

The following is a summary of major features added in version 2024 for users with a version 2024 or higher license. See also the complete list of all new features and bug fixes included in version 2024.

• AYS license automatically propagates to all workstations
• Makes and models can now be disabled
• Added support for Clickatell One API
• Added Close All Except Active Window option to the Windows menu
• Added support for Microsoft Office 2021 and 2024

More new features will continue to be included with each monthly release.

The following is a summary of major features added in version 2023 for users with a version 2023 or higher license. See also the complete list of all new features and bug fixes included in version 2023.

• New license file format
• Reduced-cost licenses for read-only users
• Added option to send emails by HTML or plain text
• Added new send email message, send SMS text message, and send fax message forms
• Added ability to enter rich text on email messages (e.g. bold, italic, underline; large and small text; colored text)
• Added ability to customize styling of the template used for HTML emails
• Email, SMS, and fax messages are now queued before sending so that additional attempts can be made if sending fails
• All sent email, SMS, and fax messages are now saved permanently in the database
• Added history of sent messages to the repair order form
• Clicking on a sent message in the history displays the message details in a window
• Average Repair Step Times by Service Code report
• Support for Microsoft SQL Server 2022
• Support for QuickBooks 2024

The following is a summary of major features added in version 2022 for users with a version 2022 or higher license. See also the complete list of all new features and bug fixes included in version 2022.

• Support for Windows 11
• Support for Windows Server 2022
• Integration with 64-bit Microsoft Excel
• Exporting to Excel spreadsheets no longer requires Microsoft Excel to be installed
• Integration with 64-bit Microsoft Word
• Microsoft Word A4 letter template
• Microsoft Word DL envelope template
• Integration with 64-bit Microsoft Outlook
• Added support for Google OAuth 2.0 as a verified ‘Sign in with Google’ vendor
• Support for TLS 1.1, TLS 1.2, and TLS 1.3 SMTP security protocols
• Support for TLS 1.0, TLS 1.1, TLS 1.2, and TLS 1.3 POP3 security protocols
• Support for QuickBooks 2022
• Support for QuickBooks 2023
• View database information
• Added Customer Account Balances (Ledger) report
• Improved automatic database backups

The following is a summary of major features added in version 2021 for users with a version 2021 or higher license. See also the complete list of all new features and bug fixes included in version 2021.

• Added automatic program version update installation
• Added support for data entry in non-Latin languages (e.g. Arabic, Cyrillic, Japanese, Korean, etc.)
• Renamed the At Your Service – Internet Utility to the At Your Service – Process Manager
• Added Process Manager dashboard to the enterprise edition with real-time Process Manager activity monitoring
• Added Repair Order Statuses dashboard to the enterprise edition with real-time repair orders activity monitoring
• Added Server Load dashboard to the enterprise edition with real-time AYS application CPU and memory usage monitoring
• Added SFTP to Process Manager data transfers
• Added 4 additional reference fields to repair orders
• Added support for tax rate percentages with 4 decimal places
• Added ability to link a sales invoice to a purchase order detail line
• Added ability to view and edit linked purchase orders from the Sales Invoice details tab
• Added automatic creation of inventory items for newly entered parts when saving a repair order
• Added automatic creation of inventory items for newly entered parts when saving a sales invoice
• Increased size of Make and Model description field to 120 characters
• Increased size of repair order Description field to 120 characters
• Increased size of warranty card Description field to 120 characters
• Improved support for multiple display monitors
• Added Aged Miscellaneous Receivables (Ledger) report
• Added Aged Receivables (Ledger) report
• Added Sales Invoices Awaiting Parts report
• Added support for QuickBooks 2021
• Modernized formatting of printed reports (in progress)
• Improved program startup speed

The following is a summary of major features added in version 2020 for users with a version 3.5 or higher license. See also the complete list of all new features and bug fixes included in version 2020.

• Added support for installing on a cloud server
• Added support for contactless EMV credit card transactions (i.e. tapping)
• Added support for sending SMS text messages via Clickatell HTTP API (previous versions only supported the SMTP API)
• Added custom repair status popup messages to program users
• Added organization of digital photo and document scan attachments into subfolders
• Added support for Topaz SigPlus Pro Tablet for signing signatures with a stylus on touchscreen devices
• Added support for MySQL SQL authentication (instead of requiring a DSN)
• Added support for Windows Server 2019
• Added support for Microsoft SQL server 2017 and 2019
• Added support for MySQL server 5.7 and 8.0
• Added support for Microsoft Office 2019 and Microsoft 365
• Added support for QuickBooks Pro and Premier 2019 and 2020
• Added support for QuickBooks Enterprise V20
• Added automatic detection of possible Microsoft Access database corruption
• Added wildcard tax code that applies to all states and provinces
• Added enhanced about information window
• Added enhanced check for program updates
• Added support for multiple display monitors
• Started migrating user interface to new styling

Version 3.5 is now Version 2020

New features will now be rolled out incrementally with monthly updates throughout the year

The following additional features were added in version 3.4 for users with a version 3.4 or higher license:

• Added support for integrated EMV credit card processing with microchip cards
• Added support for integrated Interac debit card processing
• Added support for automatically attaching scanned documents from document scanners
• Added support for Windows Server 2016
• Added support for Microsoft Office 2016
• Added support for QuickBooks 2017 and 2018

Welcome to the new and improved At Your Service Software web site!

We invite you to take a few minutes to explore it.

Some areas are still being refined so we appreciate your patience as we finish the details.

We have greatly simplified our software pricing structure.

Additionally, we are no longer charging an add-on fee for QuickBooks integration, or for generating a repair tracking website hosted on your own server. As of service pack 3.5.000 those features are enabled if your existing license did not already include them.

The following features were added in version 3.4 for users with a version 3.4 or higher license:

• Added ability to lock closed repair orders, sales invoices, and credit notes
• Added ability to configure a different logo for each business location
• Added ability to define a reply email address for each business location
• Added ability to define an SMS sender ID for each business location
• Added ability to define custom repair status web site location for each business location
• Added 4 custom reference fields to business locations
• Increased size of business location ID to 20 characters
• Added 4 custom reference fields to makes and models
• Added customer contract field to customer accounts
• Added 4 reference fields to service codes
• Added reference 1, reference 2, reference 3, reference 4 columns to makes and models browse
• Added customers contract and email columns to customers browse
• Added shipping charge, under warranty, warranty plan, mobile phone, and email column to repair orders browse
• Added mobile phone and email columns to sales invoices browse
• Added mobile phone and email columns to credit notes browse
• Added email column to purchase orders browse
• Added reference 1, reference 2, reference 3, reference 4, and charge columns to service codes browse
• Added business phone, home phone, mobile phone, and email columns to warranty cards browse
• Added 2-dimensional QR bar codes to repair order and repair estimate forms to jump directly to the on-line repair status tracking
• Added 2-dimensional QR bar codes to the repair status web site
• Serial numbers of serialized inventory items now print on customer repair invoices, customer sales invoices, and customer credit notes
• Entered part numbers and service codes now display in red on entry detail tabs if not already configured in setup tables
• Added multi-timer stopwatch mode
• Added stopwatch mode to copy technician name and time to selected repair order detail line
• Added internal “date record added” field to most main database tables
• Added location contact name, billing contact name, and shipping contact name email merge fields
• Added Repair Orders (Simplified) export module
• Added Repair Invoices (Simplified) export module
• Added Sales Invoices (Simplified) export module
• Added Credit Notes (Simplified) export module
• Added Repair Orders Awaiting Approval report
• Added Repair Statuses Listing report
• Added Repaired by field to required fields when refusing a repair order

The following features were added in version 3.3 for users with a version 3.3 or higher license:

• No more AYS branding in automatically generated emails and faxes
• Added option to automatically log out of a workstation after a set period of inactivity
• Added printing directly to PDF documents
• Added import repair order updates module
• Added import package codes module
• Added export package codes module
• Added inventory transfer module
• Added minimum order quantity field for each inventory item
• Added pick quantity for each inventory item
• Improved features on configuration of custom emails under repair status communication options
• Added ability to configure custom fax messages under repair status communication options
• Added ability to configure custom SMS text messages under repair status communication options
• Added CVV line to Repair Status form stub
• Added ability to paste Unicode text to fields
• Added ability to send Unicode SMS text messages
• Added support for SSL email
• Added support for GMail and Hotmail/MS Live Mail
• Added new Repair Orders Received Summary report
• Added new Repair Orders Shipped Summary report
• Improved speed of loading forms
• Reduced disconnections caused by database inactivity in Microsoft Access databases
• Internet Utility can now send messages generated by repair status communication options
• Added ability to select customer and vendor contacts on invoices from a dropdown
• Added ability to configure label printing under repair status communication options
• Added ability to schedule data exports
• Added ability to schedule data imports

The following features were added in version 3.2 for users with a version 3.2 or higher license:

• Improved support for Windows 7
• Added record locking with a popup of who is presently editing the record
• Added group management of users
• Added ability to configure multiple administrators
• Added integration with QuickBooks Australia
• Added logging of user and date stamp each time a repair status or technician is changed
• Added ability to edit batches of repair orders at the same time
• Added scan mode to repair order browse for scanning batches of repair orders
• Added ability to copy repair orders
• All street address fields increased to 40 characters
• All serial number fields increased to 40 characters
• All model list fields increased to support unlimited models
• Added additional reference fields to Customers
• Added additional reference fields to Vendors
• Added additional reference fields to Sales Invoices
• Added additional reference fields to Credit Notes
• Added additional reference fields to Purchase Orders
• Added reference fields to Inventory
• Added additional reference fields to Warranty Cards
• Added ability to specify default column in browse windows
• All browse windows now remember their last selected group filter between sessions
• Added global serial number formatting and validation rules
• Added option to include courier tracking information on automated emails
• Added option to send repair status notices and reports at a specific time of day
• Added option to configure repair order status form printing by workstation
• Added option to disable confirmation window when adding new records
• Added option to not automatically send empty repair status reports
• Added option to specify how many days a close repair remains on the repair status web site
• Added new Make and Model Defaults report
• Added ability to transfer attachment links to a new path

The following features were added in version 3.1 for users with a version 3.1 or higher license:

• Added table view to repair status web site for customers with multiple repairs
• Added ability to configure custom emails for every repair status change
• Added ability to configure which forms are printed or e-mailed with every repair status change
• Added ability to choose whether or not to prompt before printing each repair form
• Added optional storage bin dropdown list on repair orders
• Added serialized inventory
• Added ability to import inventory serial numbers
• Added Serialized Inventory Listing report
• Added Serialized Inventory export
• Added multiple pricing levels on inventory parts
• Added automatic translation of obsolete inventory part numbers to replacement part numbers
• Added replacement part number, serial number, and category columns to the inventory browse
• Added option to notify any time that an inventory quantity becomes negative
• Added recording of all inventory transactions to an inventory ledger
• Added Inventory Ledger Listing report
• Added Inventory Ledger export
• Added Invoice Ledger export
• Added Payment Ledger export
• Added ability to configure multiple groups of service codes
• Added 4 mailing list exports for use with mail merges
• Added ability to import a batch of payment transactions
• Added ability to pay batches of invoices by batch ID
• Added technician e-mail field
• Added ability for an administrator to copy user efficiency settings to all users
• Added ability to update the database from custom reports
• Added ability to have sequential number series on custom reports

The following features were added in version 3.0 for users with a version 3.0 license or higher:

• Added software license piracy protection
• Added integrated credit card and debit card processing (including cash back) for USA and Canada
• Added Diners Club, JCB, and PayPal as payment methods
• Added ability to import batches of repair orders
• Detail column widths for edit windows are now remembered for each user
• Added 16 more custom repair statuses and a new maximum number of 26 possible repair statuses
• Added optional dropdowns to reference fields 1 to 4 on repair orders
• Added ability to export data from browse windows (e.g. to an Excel spreadsheet)
• Added batch printing from browse windows
• Added batch repair status changes from the repair orders browse window
• Added batch deleting from browse windows by the program administrator
• Added ability to filter custom captions by keyword, and by captions with customizations
• Added import of courier tracking data
• Added repair step columns on repair order detail lines to record individual repair steps by multiple technicians
• Added setup repair steps module
• Added import and export of repair steps
• New Repair Steps Listing report
• Added import and export of standard notes
• Added export of customers with contacts
• Added export of vendors with contacts
• Added new inventory category field
• Added new fault resolution field for instructions on how to repair the problem related to a particular fault code
• Automatic sending of repair status listing reports can now be configured individually for each day of the week, both globally and by individual customer account
• Added inventory button to detail line browse on purchase orders
• Receiving a purchase order now prompts whether to fully or partially receive the order
• A warning message is now displayed if the automatic backup paths are no longer valid
• The database repair utility now repairs field definitions and indexes
• Lengthened vendor account field to 30 characters
• Lengthened part number fields to 30 characters
• Lengthened service code field to 30 characters

The following features were added in version 2.7 for users with a version 2.7 or higher license:

• Added support for QuickBooks 2008
• Added Export Data module with ability to export data in Microsoft Excel and XML formats
• Added ability for custom field matching for data imports
• Added support for QuickBooks 2003-2006 United Kingdom edition
• Internet Utility can now be installed as a server service
• Added ability to self-manage multiple business locations
• Added ability to integrate custom data exports
• Searching repair orders by serial number, make, model, or description can now also search the serialized accessories
• Entering a serial number on a new repair order can now automatically notify if that serial number was in the serialized accessories of a previous repair order
• Added ability to send CC and BCC e-mails
• Added ability to select multiple faxes or e-mails from customer contacts and vendor contacts when sending a form
• Added customer credit limits
• Added Customers Over Their Credit Limit report
• Added Repair Orders Received report
• Added Repair Orders Awaiting Arrival or Dispatch report
• Added Repair Orders Awaiting Estimate report
• Added Subcontracted Repair Orders Awaiting Estimate report
• Added Repair Orders Awaiting Repair or Repair in Process report
• Added Completed Repair Orders report
• Added Repair Orders Refused by Technician report
• Added Abandoned Repair Orders report
• Added Repair Completion Statistics report
• Added Repair Status Summary report
• Added Fault Codes Analysis report
• Added Revenue Summary by Fault Code report
• Added Part Fault Analysis report
• Added ledger-based Customer Statements report
• Added ledger-based Revenue Summary report
• Added ledger-based Revenue Summary by Customer report
• Added ledger-based Taxes by Province/State report
• Added Invoice Ledger Listing report
• Added Audit Invoice Ledger for Balances report
• Added Audit Invoice Ledger for Missing Transactions report
• Added Payment Ledger Listing report
• Added Audit Payment Ledger for Balances report
• Added Audit Payment Ledger for Missing Transactions report
• Added automatic audit and repair of invoice and payment ledgers
• Added report selection by keyword filter
• Added options whether to prompt before printing forms when saving records
• Added ability to do a partial purge of the user edit history
• Added support for FastFax by Quadrant Software
• Added support for Google Maps
• Added reverse driving directions
• Added Vendors with Contacts export
• Added identifying reference to edit windows title bars and the window bar
• Added ability to configure SMTP e-mail port
• Added option to default browse window searching to find a search text phrase anywhere in the field
• Added a default warranty term to warranty plans
• Added a new “Balance of Original Warranty” warranty term
• Lengthened ship via fields to 40 characters to accommodate entering a shipping account number
• Lengthened e-mail address fields to 200 characters to accommodate entering multiple e-mail address separated by semicolons
• Lengthened storage bin fields to 20 characters

The following features were added in version 3.0 for users with a version 3.0 or higher license:

• Added ability to enter data in Chinese, Japanese and other languages
• Added ability to rename fields with custom field captions
• Added Custom Captions Listing report
• Added option to allow resizing of edit windows
• Fields are now automatically resized to fill the size of the edit window
• Added unlimited contacts to Customer and Vendor accounts
• Added import of Customer and Vendor contacts from a text file (to be released shortly)
• Added export of Customer and Vendor contacts to a text file
• Added Customer Contacts Listing report
• Added Vendor Contacts Listing report
• Added Parts Order Worksheet report
• Added Item Description field to Repair Orders and Warranty Cards
• Added default Reference 1 and Reference 2 fields to Customer accounts with the option to copy them to new repair orders, sales invoices, and credit notes
• Added default Reference 1 and Reference 2 fields to Vendor accounts with the option to copy them to new repair orders and purchase orders
• Added default Language of correspondence field to Customer and Vendor accounts for use when printing forms and reports
• Added customer language option to Customer Statements and Repair Status Listing reports
• Added default Advertising method to customer accounts
• Added warranty term periods of 100 days, 120 days, 150 days, and 18 months
• Added payment term periods from 95 days to 120 days
• Added option of larger toolbar buttons with captions
• Added ability to save stopwatch time to repair orders
• Added ability to save default filters for browse windows
• Added reference 1, reference 2, fax, and advertising columns to customers browse window
• Added reference 1, reference 2, and fax columns to vendors browse window
• Added parts, labor, total, description, and advertising columns to repair orders browse window
• Added total column to sales invoices browse window
• Added total column to credit notes browse window
• Added reference 1, reference 2, contact name, business phone, and toll-free phone columns to purchase orders browse window
• Added description and contact name columns to warranty cards browse window
• Added color highlighting on inactive accounts in Customer and Vendor dropdowns
• Added color highlighting on repairs that are nearing or past their requested for date
• Added on-line courier tracking for TNT
• Batch tax update routine now allows batch updating of disabled tax rules
• Added ability to automatically receive repair orders from a web site