Appendix A: Buttons and Icons

Toolbar Buttons

    Log in or log out (see Logging In and Out)

    Create a new empty database (see Creating a New Empty Access Database, Creating a New Empty MySQL Database, and Creating a New Empty Microsoft SQL Server Database)

    Open an existing database (see Opening an Existing Access Database, Opening an Existing MySQL Database, and Opening an Existing Microsoft SQL Server Database)

    Synchronize mobile edition database (see Synchronizing a Mobile Edition Database)

    Open the user security module (see Browsing Users)

    Add a new record (see Adding Records)

    Edit an existing record (see Editing Records)

    View an existing record (see Viewing Records)

    Delete a record (see Deleting Records)

    Save the record being edited (see ?)

    Switch to the browse window for the record being edited (see ?)

    Undo changes to the active entry field (see Undo)

    Cut selected data from the active entry field to the Windows clipboard (see Cut)

    Copy selected data from the active entry field to the Windows clipboard (see Copy)

    Paste data from the Windows clipboard to the active entry field (see Paste)

    Check spelling in the active entry field (see Spell Check)

    Sort records in ascending or descending order (see Sorting Data)

    Set a group filter (see Group Filters)

    Reset all field filters (see Filtering or Searching Data by Column (Field Filters), and Saving Field Filters)

    Refresh data (see Refreshing Data)

    Open the makes and models setup module (see Makes and Models Overview)

    Open the serial number notices setup module (see Serial Number Notices Overview)

    Open the customers main module (see Customers Overview)

    Open the vendors main module (see Vendors Overview)

    Open the repair orders/invoices main module (see Repair Orders Overview)

    Open the sales invoices main module (see Sales Invoices Overview)

    Open the credit notes main module (see Credit Notes Overview)

    Open the purchase orders main module (see Purchase Orders Overview)

    Open the inventory main module (see Inventory Overview)

    Open the service codes main module (see Service Codes Overview)

    Open the package codes main module (see Package Codes Overview)

    Open the warranty cards main module (see Warranty Cards Overview)

    Open the reports module (see Reports Window)

    Open the stopwatch (see Stopwatch)

    Record keystroke macros (see Recording Keystroke Macros)

    Select and run a keystroke macro (see Running Keystroke Macros)

    Open the standard notes module (see Standard Notes Overview)

    Open the electronic help file (see Electronic Help File)

    Open program tips (see Program Tips)

    Open the At Your Service Software, Inc. web site (see Video Tutorials  XE "help:video tutorials "


(See also Toolbar, and Toolbar Options.)

Status Bar Icons

    Automatic backup in progress (see Backup Verification)

    Automatic backups are disabled on the current workstation (see Automatically Backing Up an Access Database)

(See also Status Bar.)

Standard Icons on Edit Windows and Dialog Windows

    Edit the associated record (see ?)

    View the associated record (see ?)

    Write a letter using Microsoft Word (see Writing a Letter Using Microsoft Word)

    Print an envelope using Microsoft Word (see Printing Envelopes Using Microsoft Word)

    Stard the label wizard in Microsoft Word (see Printing Labels Using Microsoft Word)

    View a map of the address (see Viewing a Map)

    View driving directions to or from the address (see Viewing Driving Directions)

    Send an SMS text message (see Sending an SMS Text Message)

    Send a fax (see Sending a Fax)

    Send an e-mail (see Sending an E-mail)

    Browse a web site (see Browsing a Web Site)

    Track a shipment on-line (see Tracking Shipments On-Line)

    Insert a standard note (see Inserting Standard Notes)

    Attach a file (see Attaching a File)

    Attach a digital photograph (see Attaching a Digital Photograph)

    Attach an electronic signature (see Attaching an Electronic Signature)

Process a credit card or debit card purchase transaction (see Processing Credit Card Purchase Transactions, and

To start an X-Charge credit card return transaction, begin by opening either the individual payment window or the batch payments window (see “Paying Individual Invoices” on page 419, and “Paying Batches of Invoices” on page 421).

Enter a payment amount less than 0.00 in the Amount to Pay field, select any credit card or the Other payment type from the Payment Method field (it does not matter which one), and optionally enter reference information in the Reference field. Click the Credit Card button to open the X-Charge transaction window.

If you have the physical credit card in your posession then swipe it through your credit card reader and either click the Process button or press the F12 key to begin processing.

If you do not have the physical credit card in your possession then enter the credit card number and expiry date, and either click the Process button or press the F12 key to begin processing.

If the transaction is approved then a negative payment record will be automatically added to the At Your Service database with the actual credit card type swiped, the current date, and a six-digit confirmation number appended to the end of any previously entered payment reference.

If the transaction is declined then the reason will be displayed so that appropriate action can be taken.

Processing Debit Card Purchase Transactions


    Process a credit card or debit card return transaction (see Processing Credit Card Return Transactions, and Processing Debit Card Return Transactions)

    Browse for a file or folder (see ?)

    Test communication settings (see ?)




Appendix B: Keyboard Shortcuts