Section 12:
Internet Utility

Section Contents

Getting Started  PAGEREF _Toc271292409 \h 652

Internet Utility Overview  652

Installing the Internet Utility as a System Tray Application  652

Installation  652

Uninstallation  652

Installing the Internet Utility as a Server Service  652

Installation  652

Uninstallation  652

Internet Utility Licensing  653

Quick Start 653

Running the Internet Utility  653

Starting the Program  653

Accepting the License Agreement 653

Main Internet Utility Program Window  654

Opening a Database  654

Processing  654

Minimizing the Internet Utility to the System Tray  655

Exiting the Internet Utility  655

General Setup  656

Overview  656

Custom Captions 656

Language  656

Logging  656

Starting and Stopping Logging  656

Viewing the Log File  657

Communication Options  657

Communication Options Overview  657

Communication Options - Proxy Tab  658

Technical Overview of Proxy Servers 658

Configuring Proxy Settings 658

Communication Options - FTP Tab  659

Technical Overview of FTP  659

Configuring FTP Settings 659

Communication Options - POP3 Tab  661

Technical Overview of POP3 Mail Servers 661

Configuring POP3 Settings 661

Communication Options - E-mail Tab  662

Communication Options - Fax Tab  662

Communication Options - SMS Text Messaging Tab  662

Communication Options - Printer Tab  662

Mobile Synchronization  663

Mobile Synchronization Overview  663

Setup Mobile Synchronization  663

Processing Mobile Synchronization  664

Importing Synchronization Files From Mobile Workstations 665

Exporting Synchronization Files to Mobile Workstations 668

On-line Repair Order Entry  669

On-line Repair Order Entry Overview  669

Setup Receive New Repair Orders 669

Setup Receive New Repair Orders - General Tab  669

Setup Receive New Repair Orders - E-mail Settings Tab  670

Processing Receive New Repair Orders 672

E-mail Data Format 672

Creating the New Repair Order 674

Notifying the User 674

Notifying the Repair Centre  675

Repair Status Notices  675

Repair Status Notices Overview  675

Setup Send Repair Status Notices - Estimated Notice  676

Estimated Notice - Status Updates via E-mail Tab  676

Estimated Notice - Status Updates via Fax Tab  677

Estimated Notice - Status Updates via SMS Text Messaging Tab  678

Setup Send Repair Status Notices – Pickup Notice  679

Pickup Notice - Status Updates via E-mail Tab  679

Pickup Notice - Status Updates via Fax Tab  680

Pickup Notice - Status Updates via SMS Text Messaging Tab  681

Setup Send Repair Status Notices – Overdue Notice  682

Overdue Notice - Status Updates via E-mail Tab  682

Overdue Notice - Status Updates via Fax Tab  683

Overdue Notice - Status Updates via SMS Text Messaging Tab  684

Processing Send Repair Status Notices 685

Sending Estimated Notices 686

Responding to an Estimated Notice  686

Sending Pickup Notices 687

Sending Overdue Notices 688

Repair Status Listing Reports  689

Repair Status Listing Reports Overview  689

Setup Send Repair Status Listing Reports 689

Repair Status Listing Reports - Status Reports via E-mail Tab  689

Repair Status Listing Reports - Status Reports via Fax Tab  690

Processing Send Repair Status Listing Reports 691

Sending Repair Status Listing Reports 691

Responding to a Repair Status Listing Report 692

Repair Status Web Site  692

Repair Status Web Site Overview  692

Setup Generate Repair Status Web Site  692

Setup Generate Repair Status Web Site - General Tab  692

Setup Generate Repair Status Web Site - Logo Tab  693

Processing Generate Repair Status Web Site  694

Uploading a Repair Status Web Site  694

Uploading a Repair Status Data File  695

Using the Basic Repair Status Web Site  697

Using the Table-View Repair Status Web Site  699

Responding to an Estimate Approval/Refusal from the Repair Status Web Site  700

 

More:

Getting Started

General Setup

Communication Options

Mobile Synchronization

On-line Repair Order Entry

Repair Status Notices

Repair Status Listing Reports

Repair Status Web Site