Section Contents
Getting Started PAGEREF _Toc271292409 \h 652
Installing the Internet Utility as a System Tray Application 652
Installing the Internet Utility as a Server Service 652
Internet Utility Licensing 653
Running the Internet Utility 653
Accepting the License Agreement 653
Main Internet Utility Program Window 654
Minimizing the Internet Utility to the System Tray 655
Exiting the Internet Utility 655
Starting and Stopping Logging 656
Communication Options Overview 657
Communication Options - Proxy Tab 658
Technical Overview of Proxy Servers 658
Configuring Proxy Settings 658
Communication Options - FTP Tab 659
Communication Options - POP3 Tab 661
Technical Overview of POP3 Mail Servers 661
Communication Options - E-mail Tab 662
Communication Options - Fax Tab 662
Communication Options - SMS Text Messaging Tab 662
Communication Options - Printer Tab 662
Mobile Synchronization Overview 663
Setup Mobile Synchronization 663
Processing Mobile Synchronization 664
Importing Synchronization Files From Mobile Workstations 665
Exporting Synchronization Files to Mobile Workstations 668
On-line Repair Order Entry 669
On-line Repair Order Entry Overview 669
Setup Receive New Repair Orders 669
Setup Receive New Repair Orders - General Tab 669
Setup Receive New Repair Orders - E-mail Settings Tab 670
Processing Receive New Repair Orders 672
Creating the New Repair Order 674
Notifying the Repair Centre 675
Repair Status Notices Overview 675
Setup Send Repair Status Notices - Estimated Notice 676
Estimated Notice - Status Updates via E-mail Tab 676
Estimated Notice - Status Updates via Fax Tab 677
Estimated Notice - Status Updates via SMS Text Messaging Tab 678
Setup Send Repair Status Notices – Pickup Notice 679
Pickup Notice - Status Updates via E-mail Tab 679
Pickup Notice - Status Updates via Fax Tab 680
Pickup Notice - Status Updates via SMS Text Messaging Tab 681
Setup Send Repair Status Notices – Overdue Notice 682
Overdue Notice - Status Updates via E-mail Tab 682
Overdue Notice - Status Updates via Fax Tab 683
Overdue Notice - Status Updates via SMS Text Messaging Tab 684
Processing Send Repair Status Notices 685
Responding to an Estimated Notice 686
Repair Status Listing Reports 689
Repair Status Listing Reports Overview 689
Setup Send Repair Status Listing Reports 689
Repair Status Listing Reports - Status Reports via E-mail Tab 689
Repair Status Listing Reports - Status Reports via Fax Tab 690
Processing Send Repair Status Listing Reports 691
Sending Repair Status Listing Reports 691
Responding to a Repair Status Listing Report 692
Repair Status Web Site Overview 692
Setup Generate Repair Status Web Site 692
Setup Generate Repair Status Web Site - General Tab 692
Setup Generate Repair Status Web Site - Logo Tab 693
Processing Generate Repair Status Web Site 694
Uploading a Repair Status Web Site 694
Uploading a Repair Status Data File 695
Using the Basic Repair Status Web Site 697
Using the Table-View Repair Status Web Site 699
Responding to an Estimate Approval/Refusal from the Repair Status Web Site 700
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